Front Sales and Project Coordinator
Department : Customer Sales
Full Time : 40 Hr
Pay Structure : Hourly Wage + Commission Scheduled Hours : 9-6 or 8-5
As a Real Graphics sales team member, you will assist customers with questions, quotes and orders for all types of projects. You will be responsible for communicating the details of the project with our design and production team to ensure the project is handled smoothly.
The ideal candidate would love people, be computer savvy, a multi-tasker with an excellent eye for detail. As a sales member you will meet with customers (directly, on the phone or by email), discuss products and options for their needs, enter orders and details into ShopVox (our production management software), receive order confirmation and deposit payments, and work with the designer through the artwork process to get full approval from the customer. It is expected that you must also have exceptional interpersonal skills and be professional and polite at all times when interacting with clients and other team members. You will be interacting with many clients in person, via email, and over the phone daily--open, clear, and timely communication is paramount to this position. You must be knowledgeable about product selection, pricing, and demonstrate the ability to recommend solutions to clients based on their needs. You must ensure all customer experiences are professional and orders have accurate details for correct production.
Use experience to help customers with orders and offer solutions.
Enter orders in ShopVox, make sure all details are accurate.
Organizing and communicating graphic design work for projects, revisions and getting final approval from customers. Prepare and send quotes.
Recommend products based on customer needs.
Ensure approved orders flow through production and meet scheduled due dates.
Return all calls and emails daily.
Assist where or whenever needed.