Privacy Policy

Depending upon your interaction with Real Graphics, we may collect information including:

• Name

• Company or organization name

• Mailing or billing address

• Email address

• Telephone or mobile number

• Project and order information

• Quote or estimate information

• Artwork, logos, images, files, and other customer-provided content

• Communications and customer-service records

• Account and billing information

• Delivery or installation information

• Website form submissions

• SMS/text messaging preferences and communications

• Email communication preferences

• Other information you voluntarily provide

When payments are processed electronically, payment information may be processed through third-party payment providers. Real Graphics may not directly store complete payment-card information processed by those providers.

When you visit our Site, certain technical information may be collected automatically through our website platform, cookies, analytics tools, or similar technologies.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• General geographic information

• Referring source

• Pages viewed

• Dates and times of visits

• Website interactions

• Other technical or usage information

We may use this information to operate and improve our Site, understand visitor behavior, evaluate marketing performance, troubleshoot problems, and improve the customer experience.

Real Graphics may use information to:

• Respond to inquiries.

• Prepare quotes and estimates.

• Process orders.

• Create and manage customer projects.

• Produce customized products.

• Communicate regarding artwork and proofs.

• Schedule production, delivery, pickup, or installation.

• Process invoices and payments.

• Provide customer support.

• Maintain customer accounts and business relationships.

• Operate and improve our Site.

• Analyze website usage.

• Prevent fraud or unauthorized activity.

• Maintain business records.

• Comply with legal and regulatory requirements.

• Communicate information about Real Graphics products and services where permitted and appropriate.

• Send marketing communications where applicable consent or another lawful basis exists.

Customers and business contacts may receive email communications from Real Graphics related to inquiries, quotes, proofs, projects, orders, invoices, accounts, customer service, or other business matters.

We may also occasionally send emails containing information about:

• New products

• Available services

• Real Graphics capabilities

• Company news

• Special offers or promotions

• Seasonal products

• Events

• Helpful ideas or resources

• Other products and services we believe may be relevant to our customers

Where required, promotional email communications will contain a method to unsubscribe.
If you unsubscribe from promotional email, we may still send necessary transactional or service-related emails concerning active quotes, orders, invoices, accounts, projects, or other existing business relationships.

Real Graphics may communicate with customers and other individuals through SMS/text messaging when a mobile telephone number is provided and appropriate consent has been obtained.

Messages may include:

• Responses to inquiries

• Quote or estimate information

• Artwork and proof notifications

• Production updates

• Order status

• Pickup or delivery information

• Installation scheduling

• Appointment reminders

• Account information

• Billing reminders

• Customer-service communications

• Service alerts

• Other project-related communications

Where appropriate consent has been provided, we may also occasionally send text messages regarding Real Graphics products, services, capabilities, promotions, special offers, events, or company updates.

Message frequency may vary. Message and data rates may apply.

SMS Consent

By opting in to receive SMS/text communications, you authorize Real Graphics to send text messages to the mobile number you provided, including messages delivered through our business telephone or messaging systems.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

SMS Opt-Out

You may opt out of SMS/text communications by replying STOP.

After opting out, you may receive a final message confirming your request.

Reply HELP for assistance or contact Real Graphics using the information provided below.

Mobile Information Sharing
 

Real Graphics does not sell mobile telephone numbers or SMS consent information.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in information and consent will not be shared with third parties for their own marketing purposes.

We may provide information to telecommunications providers, messaging platforms, technology providers, and other vendors when necessary to deliver and support our SMS communications.

Such service providers may process information on our behalf but are not authorized by Real Graphics to use SMS consent information for their own independent marketing.

Wireless carriers are not liable for delayed or undelivered messages.

Our Site may use cookies and similar technologies to operate website functionality, remember preferences, understand visitor activity, measure performance, support advertising or marketing, and improve the user experience.

Depending upon your browser and applicable privacy controls, you may be able to limit, block, or delete cookies.

Disabling certain technologies may affect Site functionality.

Real Graphics may use third-party website, analytics, advertising, communications, social-media, e-commerce, payment, scheduling, or marketing technologies.
These providers may process information necessary to provide their services to us.
Third-party providers may maintain their own privacy policies and terms governing information processed through their systems.

Real Graphics does not sell personal information in the ordinary course of business.

We may share information with service providers when reasonably necessary to:

• Operate our Site.

• Process orders or payments.

• Produce or fulfill products and services.

• Arrange shipping or delivery.

• Provide website or technology services.

• Send customer communications.

• Support our business operations.

• Provide professional services.

• Prevent fraud or security threats.

• Comply with applicable law or legal processes.

Some customer projects may require information to be shared with suppliers, manufacturers, installers, freight providers, shipping companies, or other partners necessary to complete the requested work.

We may also disclose information when legally required or when reasonably necessary to protect Real Graphics, our customers, employees, property, or legal rights.

Real Graphics frequently receives customer artwork, logos, photographs, mailing information, design files, contact information, and other project materials.

We may retain these materials as reasonably necessary to complete projects, facilitate reorders, maintain production records, provide customer service, or satisfy legitimate business and legal requirements.

Customers should avoid providing confidential or sensitive information that is unnecessary for the requested project.

When Real Graphics performs mailing, shipping, fulfillment, or distribution services, customers may provide names, mailing addresses, recipient lists, or related information.

We use this information as necessary to perform the requested service.

We do not sell customer-provided mailing lists or recipient information.

Information may be provided to postal services, shipping carriers, mailing processors, fulfillment providers, or other vendors when necessary to complete the requested service.

Payments may be processed through third-party financial institutions or payment-processing providers.

Payment providers may collect and process payment-card, bank-account, or transaction information according to their own privacy and security practices.

Real Graphics may maintain records concerning transaction amounts, payment status, invoice numbers, dates, and other business information necessary for accounting and customer service.

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no electronic transmission, website, server, email system, telecommunications platform, or data-storage system can be guaranteed to be completely secure.

We may retain personal information and customer records for as long as reasonably necessary for:

• Customer service

• Reorders

• Project history

• Accounting

• Warranty matters

• Legal compliance

• Contractual obligations

• Dispute resolution

• Legitimate business purposes

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it subject to applicable requirements.

Our Site may contain links to websites or services operated by third parties.

Real Graphics is not responsible for the privacy, security, or content practices of third-party websites.

We encourage visitors to review applicable third-party privacy policies before providing personal information.

Our Site and services are primarily intended for businesses, organizations, and adults.

We do not knowingly collect personal information online from children under 13.

If we become aware that such information has been collected through our Site, we will take reasonable steps to address or delete it as appropriate.

Depending upon applicable law and circumstances, you may contact us to:

• Update your contact information.

• Correct inaccurate information.

• Request information concerning personal data maintained about you.

• Request deletion of certain information where applicable.

• Change communication preferences.

• Unsubscribe from promotional email communications.

• Opt out of SMS/text communications by replying STOP.

Certain information may be retained when necessary for transactions, customer records, legal requirements, accounting, contracts, warranties, dispute resolution, or other legitimate business purposes.

If Real Graphics participates in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

We may preserve or disclose information when reasonably necessary to comply with applicable laws, court orders, subpoenas, regulatory requirements, or other lawful requests.

We may also use or disclose information when reasonably necessary to protect our customers, employees, business, property, systems, or legal rights.

We may periodically update this Privacy Policy to reflect changes in our Site, services, technology, business practices, or applicable requirements.

When updates are made, we may revise the “Last Updated” date above.

We encourage visitors to periodically review this page.

Your use of realgraphics.com is also subject to our Terms & Conditions.
Those Terms contain additional information concerning Site usage, customer-provided content, intellectual property, electronic communications, SMS/text messaging, and other matters.

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Real Graphics, LLC
417 E. Lufkin Ave.
Lufkin, TX 75901

Phone: (936) 699-2670
Email: info@realgraphics.com
Website: realgraphics.com

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For SMS/text messaging assistance, reply HELP or contact us using the information above.
To discontinue SMS/text communications, reply STOP.